TopicWhat is Predictive Dialer software ?

  • Fri 12th Oct 2018 - 10:29am

    In the event that you work in in a contact center, you well know already the huge significance of CRM applications, well there is now a new software in town: predictive dialer software applications.

    A predictive dialer software goes a step beyond auto dialer software by using algorithms to analyze the call statistics and performance of the call center agents to predict when the next agent will be available and therefore adjusting the rate it calls potential customers. The goal is to minimize idle time for the call center agents and get more sales.

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